One-time help on a dedicated server. The hardware stays with the provider.
Boot failure, RAID degraded, a site down, mail queued, SSH gone. We work through the rescue system when the OS will not come up. You keep the provider account.
Your server. Your provider. Our Linux expertise.
This is the incident. Ongoing administration is optional.
A dedicated server from Hetzner, OVHcloud, Netcup or Contabo is unmanaged above the hardware. We repair the Linux side and hand it back. A monthly plan, from €79, is only if you want the box watched afterwards.
What is the OS, and what is a dead disk
Kernel panic, a full disk that stopped sshd, a firewall that locked the admin out. Rescue mode, then a fix, then a normal boot. We do not reinstall as the first step.
A degraded array, a SMART error, a rebuild stuck. We confirm the array from Linux and open the provider ticket if the disk itself is dead. We do not swap hardware.
NGINX, PHP-FPM, MariaDB, Exim or Postfix. The machine is up. One service is not. Same hourly work as on a VPS.
€55 an hour, agreed before access
Standard €55/hour, minimum 1 hour, then 30-minute steps. Priority €75. Emergency €95. Out of hours €125, subject to availability. A rebuild onto new disks, after the provider replaces them, is quoted. It is closer to a migration than to an hour.
Do not send the root password in the first message. The provider, the symptom, and whether rescue mode is already enabled are enough to start.
Your server. Your provider. Our Linux expertise.
Dedicated server up at the provider, down for you?
Tell us the provider and whether SSH still answers. We reply with the approach before any work starts.