Independent Linux expertise.
Built on more than two decades of real-world experience.
DirektSupport provides independent Linux server administration, technical support and infrastructure consulting for businesses, web agencies and website owners across Europe.
The company behind DirektSupport has been established and continuously operational since 2004, giving us 22 years of hands-on experience with websites, hosting infrastructure, Linux servers, email systems, databases and production web environments.
Your server. Your provider. Our Linux expertise.
Our role is simple: you choose and own your infrastructure — we provide the technical expertise behind it.
We are not tied to a particular hosting provider, data centre or server platform. Whether your infrastructure is hosted with Hetzner, OVHcloud, Netcup, Contabo, IONOS, Scaleway, DigitalOcean, Vultr or another provider, you remain in control of your account and your servers.
Two decades of hosting technology
The web infrastructure landscape looked very different when our work began in 2004. Over the years, we have worked through several generations of hosting technology — from traditional web hosting and dedicated servers to virtualisation, VPS infrastructure, modern Linux distributions, advanced caching and today’s increasingly complex web stacks.
Servers need to be secure, reliable, correctly configured and supported by someone who understands how all the components work together.
Our experience comes from working with real production environments where availability, email delivery, website performance, backups and security directly affect businesses and their customers.
Technologies we actually work with
We deliberately focus on areas where we have practical experience rather than presenting DirektSupport as a company that does everything in IT.
Web & Database Stack
Control Panels
Linux Distributions
Your server stays where it is
DirektSupport does not require you to move your infrastructure to us. If you already have a server at your preferred provider, it can stay exactly where it is. This gives you freedom to choose infrastructure based on performance, location, price and business requirements — rather than being locked into a hosting company simply because it also provides administration.
You keep ownership of the server and provider account. If you decide to change providers later, we can also help you plan and perform the migration.
Answering the questions before infrastructure is bought
A Linux administrator is often needed before a server is even purchased. Businesses frequently know what they want to achieve but are unsure what infrastructure they actually need:
- Should you choose a VPS or a dedicated server?
- How much RAM is realistically required?
- Which provider is suitable?
- Do you need cPanel, DirectAdmin or HestiaCP?
- Should the server use NGINX or Apache?
- How should backups be organised?
- What should be monitored?
- How should email, DNS and security be configured?
DirektSupport can help with these decisions before unnecessary infrastructure is purchased or technical problems appear. Our work therefore covers both hands-on server administration and independent infrastructure consulting.
Server problems are rarely isolated
A slow WordPress website may actually be caused by MySQL, PHP-FPM, Redis, storage I/O or insufficient server resources.
An email delivery problem may originate from Exim, Postfix, DNS, SPF, DKIM, DMARC, reverse DNS or sender reputation.
A website outage may be caused by NGINX, Apache, PHP, MySQL, DNS, SSL, storage or a security incident.
Whenever possible, we also want to understand why it failed and what can be done to reduce the chance of the same problem returning.
We investigate the complete stack underneath WordPress
We have extensive experience supporting WordPress websites, but DirektSupport can go further than application-level troubleshooting.
This is particularly useful when dealing with:
Understanding both WordPress and the infrastructure beneath it allows us to diagnose problems that are often difficult to identify when application support and server administration are handled separately.
Linux expertise, without an in-house administrator
A web agency may be excellent at design, development, WordPress or digital marketing while occasionally needing help with:
We can provide the infrastructure expertise behind the agency’s work while the agency maintains its existing relationship with its customers. Where appropriate, support can also be provided on a white-label basis.
Agency & white-label support →Accountability, continuity, a long-term relationship
DirektSupport is operated by an established EU-based company that has been continuously active since 2004. For customers in Europe, this means working with a business operating within the European Union rather than an anonymous technical service with no clear business presence.
We believe technical support works best when there is accountability, continuity and a long-term relationship behind it. Our goal is not to perform one intervention and disappear.
When customers need ongoing technical support, we want to understand their infrastructure well enough that future problems can be solved faster and better.
Practical solutions over unnecessary complexity
If a simple configuration change solves the problem, we do not recommend rebuilding the entire infrastructure. If an existing server is perfectly adequate, we do not recommend replacing it simply to sell another service. And when a server really does need to be upgraded, migrated or redesigned, we explain why.
DirektSupport combines the stability of a business operating since 2004 with hands-on experience in the systems businesses still depend on every day.
Linux servers, websites, databases, email, DNS, security and backups are not abstract technologies for us — they are systems we have worked with in real production environments for more than two decades.
Your server. Your provider. Our Linux expertise.