Cookie Policy
Last updated: 23 August 2026
This Cookie Policy explains how DirektSupport.eu, operated by DOW MEDIA SRL, may use cookies and similar technologies when you visit our website.
This policy should be read together with our Privacy Policy.
1. Who We Are
DirektSupport is operated by:
DOW MEDIA SRL
Strada Johann Heinrich Pestalozzi, Nr. 3-5
Timișoara, Romania
European Union
Trade Register: J35/3199/03.11.2004
VAT / Tax ID: RO16906010
Privacy and administrative enquiries:
Technical support:
2. What Are Cookies?
Cookies are small text files stored on your computer, smartphone or other device when you visit a website.
Cookies can be used to:
- make a website function correctly;
- maintain secure sessions;
- remember preferences;
- improve website functionality;
- measure website usage;
- support third-party services where enabled.
Cookies may be placed directly by DirektSupport.eu or, where third-party services are used, by those third parties.
3. First-Party and Third-Party Cookies
First-Party Cookies
First-party cookies are created directly by DirektSupport.eu.
They may be used for purposes such as:
- website functionality;
- security;
- session management;
- remembering cookie preferences.
Third-Party Cookies
Third-party cookies may be created by external services integrated into the website.
Depending on the services actually used on DirektSupport.eu, these could include functionality such as:
- analytics;
- embedded media;
- maps;
- external forms;
- other third-party website features.
Where required by applicable law, third-party or non-essential cookies are not activated until the appropriate consent has been obtained.
4. Types of Cookies
Cookies may be classified according to their purpose.
Strictly Necessary Cookies
These cookies are required for the website to function correctly or securely.
They may be used for:
- security;
- session management;
- fraud or abuse prevention;
- remembering privacy choices;
- essential website functionality.
Because these cookies are necessary for the operation of the website, they may not require consent under applicable rules.
Disabling them through your browser may prevent parts of the website from functioning correctly.
5. Preference Cookies
Preference cookies can remember choices you make while using the website.
Examples may include:
- interface preferences;
- previously selected settings;
- cookie consent preferences.
These cookies may improve convenience but are not necessarily required for the basic operation of the website.
Where consent is required, they will only be activated after the appropriate choice has been made.
6. Analytics Cookies
Analytics technologies may be used to understand how visitors interact with DirektSupport.eu.
They can help us understand information such as:
- which pages are visited;
- how visitors navigate the website;
- which content is useful;
- general website performance.
If analytics technologies requiring consent are introduced, they will only be activated after the visitor has provided the required consent.
DirektSupport does not treat acceptance of analytics cookies as a condition for accessing ordinary website content.
7. Marketing Cookies
DirektSupport.eu does not automatically require marketing cookies simply because you visit the website.
If advertising, remarketing or similar technologies are introduced in the future, they may be used to:
- measure advertising effectiveness;
- understand campaign performance;
- limit repeated advertising;
- support relevant advertising.
Where such cookies require consent, they will not be activated before that consent is obtained.
Visitors must be able to refuse them without losing access to the normal content of DirektSupport.eu.
8. Embedded Third-Party Content
Some website pages may contain content or functionality provided by third parties.
Examples could include:
- videos;
- maps;
- external widgets;
- support tools;
- social media content.
These services may set their own cookies or collect technical information when loaded.
Where consent is legally required, third-party content that places non-essential cookies should not be activated before the relevant consent has been provided.
Third-party providers operate under their own privacy and cookie policies.
9. Cookie Consent
Where DirektSupport.eu uses cookies that require consent, visitors are given the opportunity to make a choice through the website’s cookie consent interface.
Depending on the cookies in use, available options may include:
- accepting optional cookies;
- rejecting optional cookies;
- selecting cookie categories;
- changing a previous choice.
Consent is not required for cookies that are strictly necessary for the operation or security of the website.
Consent for optional cookies should be freely given, specific and informed.
10. Rejecting Optional Cookies
Rejecting optional cookies should not prevent you from:
- reading our website;
- viewing our services;
- checking our pricing;
- contacting DirektSupport;
- requesting technical support.
Some optional functionality supplied by third parties may not work if the cookies required by that particular service have been rejected.
11. Changing Your Cookie Preferences
Where a cookie preference management tool is available on DirektSupport.eu, you can use it to change your previous choices.
You may withdraw consent for optional cookies at any time.
Changing your preference does not affect the lawfulness of processing that occurred before consent was withdrawn.
12. Managing Cookies in Your Browser
Most modern browsers allow you to control cookies directly.
Depending on your browser, you may be able to:
- view stored cookies;
- delete individual cookies;
- delete all cookies;
- block third-party cookies;
- block all cookies;
- automatically delete cookies when the browser closes.
Blocking all cookies may affect website functionality because strictly necessary cookies may also be prevented from operating.
13. Session and Persistent Cookies
Cookies can also be classified according to how long they remain on your device.
Session Cookies
Session cookies are generally temporary and may be removed when the browser session ends.
Persistent Cookies
Persistent cookies remain on the device for a defined period or until they are manually deleted.
The exact duration depends on the purpose of the cookie and the technology used.
14. Cookies and Personal Data
Some cookies or similar identifiers may constitute personal data or be associated with personal data.
For example, an IP address or cookie identifier may qualify as personal data depending on how it is processed.
Where cookie-related information constitutes personal data, it is processed in accordance with our Privacy Policy and applicable data protection law.
15. Website Security
DirektSupport.eu may use technical mechanisms necessary to:
- protect forms;
- prevent abuse;
- detect malicious requests;
- maintain secure sessions;
- protect website infrastructure.
These technologies may involve cookies or similar identifiers where necessary for security.
Security-related processing may also generate server logs containing technical information such as IP addresses, timestamps and requested URLs.
Further information is available in our Privacy Policy.
16. External Links
DirektSupport.eu contains links to third-party websites, including hosting providers and technology vendors.
Following an external link takes you to a website controlled by another organisation.
That organisation may use its own cookies and tracking technologies.
DirektSupport does not control cookies placed directly by independent third-party websites after you leave DirektSupport.eu.
17. Current Cookie Configuration
The cookies actually used by DirektSupport.eu depend on the current website configuration and services enabled at the time of your visit.
Where appropriate, the cookie consent interface may provide additional information such as:
- cookie name;
- provider;
- purpose;
- category;
- duration.
We aim to keep the information provided through our cookie management system consistent with the services actually enabled on the website.
18. Changes to This Cookie Policy
We may update this Cookie Policy when:
- website functionality changes;
- new third-party services are introduced;
- analytics or other technologies change;
- legal requirements change;
- our privacy practices change.
The current version will be published on DirektSupport.eu together with the latest revision date.
19. Contact
If you have questions about cookies, privacy or personal data processing, contact:
DOW MEDIA SRL
Strada Johann Heinrich Pestalozzi, Nr. 3-5
Timișoara, Romania
European Union
Trade Register: J35/3199/03.11.2004
VAT / Tax ID: RO16906010
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