When “the website is down” is actually a server problem.
Linux server expertise for agencies managing WordPress projects and customer hosting — without maintaining a full-time system administrator internally.
Most escalations start as a vague client message
The report rarely names the real cause — that’s the point of escalating it.
NGINX/Apache stopped, PHP-FPM failure, MySQL/MariaDB down, disk full, or DNS/SSL.
Server resources, Redis misconfiguration, database load, or another account on the same server.
PHP-FPM capacity, database performance, or a WooCommerce-specific infrastructure bottleneck.
Disk space, filesystem permissions, or the Linux services running underneath the panel.
This is the escalation point for exactly that gap — when a problem moves from “website issue” to “infrastructure issue.”
A clear line between what you own and what we own
- WordPress
- Themes
- Plugins
- Frontend
- Application functionality
- Linux
- Web server / PHP-FPM
- Database infrastructure
- Redis, email, DNS
- Backups & server security
The exact boundary can be adjusted per project — your developers keep building the application while we handle what’s underneath it.
More hosting responsibility doesn’t have to mean hiring a sysadmin
An agency can go from a handful of websites to dozens or hundreds of customer projects, at which point server administration becomes its own discipline. DirektSupport lets you add that capability without needing to:
You keep control of the infrastructure and the client relationship — Linux expertise gets added exactly where it provides value.
Services, pricing, providers & how white-label works
Control panels, migrations, WordPress/WooCommerce infrastructure, email, DNS, backups, security, emergency support, consulting, pricing tiers and confidentiality — all covered on the main agency page.
Full Agency & White-Label Support →Independent Linux expertise since 2004. For web agencies, the model is simple:
Your team builds and manages the websites — we handle the Linux infrastructure when specialist server expertise is required.