WordPress down, hacked, broken after an update, or causing a critical problem?
We investigate both WordPress itself and the Linux infrastructure underneath it — never automatically treated as “just a plugin issue.”
Not automatically “a WordPress problem”
The goal is to identify the failing layer, restore the website safely, and reduce the risk of the same incident happening again.
What qualifies, and what doesn’t
If the site is still working and it’s not urgent, this is normally handled under Standard Support instead.
What we check, by symptom
WordPress core, plugins, themes, PHP, PHP-FPM, NGINX/Apache, database, Redis, disk, firewall, DNS, SSL — especially important if several sites on the same server go down together.
Core, plugin, theme or PHP version changes, server software updates, or web server config changes — we restore without unnecessary changes to the rest of production.
Blank pages, 500 errors, fatal errors, wp-admin down, plugins breaking — we determine whether it’s PHP, WordPress code, or server configuration.
“Error establishing a database connection”, slow pages, failed wp-admin requests, WooCommerce errors — investigated alongside MySQL/MariaDB and the server underneath.
Checkout down, product pages failing, orders stuck, DB problems, server overload — focused on restoring normal operation, not experimenting on a live store.
Plugins, WooCommerce, wp-cron, backups, bots or malicious requests consuming enough CPU/DB resources to affect the whole server.
Investigated across the whole hosting environment
Malicious redirects, unknown admin accounts, spam pages, infected PHP files, suspicious JavaScript, malware warnings, outgoing spam or provider abuse notifications. If the compromise extends beyond one website, we escalate to a full Linux server security investigation.
A dedicated offering
Malware investigation, infected file cleanup, WordPress core review, plugin and theme review, suspicious administrator accounts, database inspection, server-side checks and security recommendations.
Depending on the extent of the compromise. If the server itself appears compromised, additional Linux security work may be needed.
If several WordPress sites on the same server fail together, the root cause is usually shared infrastructure — Linux, NGINX/Apache, PHP-FPM, MySQL/MariaDB, Redis, disk, memory, firewall or the provider itself. This is where WordPress-plus-Linux experience matters most.
HestiaCP, DirectAdmin, cPanel & WHM, VestaCP — the panel may show the symptom, but the actual problem can be in PHP, the database, the web server or Linux itself.
Website, database, control panel, server or offsite backups — for compromised sites, we also check whether the backup itself may already contain the infection. The goal is a working and trustworthy site, not just the newest available copy.
Sometimes restoring the existing environment isn’t the safest option. We can move the site to a clean server, a new VPS, or a different provider — particularly after a serious compromise or an unreliable server.
Emergency, or standard troubleshooting
Emergency Support — critical WordPress incidents needing urgent attention.
Out-of-Hours Emergency — evenings, weekends, holidays.
Standard Support — not down, not critical: troubleshooting, config, PHP compatibility, plugin issues, performance, migration planning.
Emergency assistance subject to administrator availability. Full pricing →
A few details speed things up
More than 22 years combining practical WordPress experience with Linux server administration, hosting infrastructure, PHP, databases, DNS, email and backups. A WordPress problem isn’t always inside WordPress — we investigate the website and the infrastructure underneath it, restore service where possible, and focus on the actual cause.
WordPress site in trouble right now?
Tell us what’s happening — we’ll help you find the actual cause.