Independent Linux administration for Scaleway Instances and Elastic Metal servers.
Linux server setup, configuration, hosting control panels, web servers, databases, email, security, backups, troubleshooting, performance and migrations — for infrastructure running on Scaleway.
Your server. Your provider. Our Linux expertise.
A shared responsibility model — we cover your half
Scaleway describes a shared responsibility model: once an Instance is provisioned, you’re responsible for managing and securing the virtual machine, its data, backups and configuration. DirektSupport provides that Linux administration layer — updates, SSH, firewall, NGINX/Apache, PHP-FPM, MySQL/MariaDB, Redis, email, DNS, SSL, control panels, WordPress, backups — while your resources stay directly in your own Scaleway account.
Instances or Elastic Metal
Websites, WordPress hosting, databases, business applications, development environments and independent web infrastructure.
Dedicated physical infrastructure for workloads needing dedicated resources, higher performance or more isolation.
New server? We prepare it for production — hostname, SSH, firewall, hardening, web/DB stack, SSL, DNS, control panel, backups — around the actual workload.
HestiaCP, DirectAdmin or cPanel & WHM
Manage multiple websites, databases and email accounts from a single server.
Installation, CustomBuild — useful for multi-domain environments needing a complete hosting interface.
Server prep, installation, WHM configuration — OS compatibility, resources and licensing reviewed first.
The tools unique to Scaleway’s platform
Define inbound/outbound policies by protocol, port and source, filtering public traffic to Instances. Traffic inside Private Networks may need firewall configuration directly on the Instance. We layer Security Groups with UFW, iptables, nftables and Fail2Ban — Scaleway itself recommends key-based SSH, restrictive rules and regular updates as best practice.
Available for both Instances and Elastic Metal — boots into a temporary network-based Linux environment for troubleshooting the installed system without relying on it. Scaleway specifically documents it for faulty kernels, networking problems and firewall misconfiguration.
Many Elastic Metal offers include remote KVM access, letting us interact with the physical server even when the OS isn’t functioning — useful for boot troubleshooting, custom OS installs, network problems and kernel issues.
Scaleway explicitly states in its shared responsibility documentation that a snapshot should not be treated as a permanent backup. We follow the same principle — useful before upgrades or migrations, never the only copy. We also handle the Linux side of Block Storage: partitioning, filesystem creation, mounting, /etc/fstab and migration between volumes.
When an update leaves the server unable to start
OS or kernel updates can occasionally break boot. Using Rescue Mode, we investigate boot failures, kernel problems, incorrect /etc/fstab, firewall mistakes and network configuration — mounting disks, recovering configuration and website/database files, and creating an emergency backup before any reinstall.
Where valuable data is still accessible, we protect it before attempting any potentially destructive repair.
More control than shared hosting
WooCommerce especially creates far more PHP, database and background activity — we look at PHP-FPM workers, MySQL/MariaDB, Redis, RAM, CPU and cron activity before increasing resources.
Reputation matters as much as the mail server itself
We support Exim, Postfix, Dovecot, SPF, DKIM, DMARC, PTR records and mail queues. Scaleway supports reverse DNS configuration for Instances, which matters when a server sends email — we investigate both the Linux mail server and the DNS/authentication/reputation configuration around it.
Coming from another provider? We handle websites, WordPress, databases, email, DNS, SSL, control panels and configuration.
Independence works both ways — if it no longer fits, we help move elsewhere. If it’s working well, keeping and optimising it may be the better call.
Linux/application issue, or infrastructure issue?
Scaleway’s own guidance for Elastic Metal includes checking connectivity, routing, SSH keys, firewall configuration and server operating mode — we follow the same layered approach.
Careful investigation, not just deleting files
We review suspicious processes, SSH and admin access, malicious cron jobs, WordPress files and malware, firewall configuration and logs. For serious compromises, reinstalling the OS and restoring only verified data is sometimes safer than continuing to trust the existing server.
One-time help or ongoing management
No monthly contract needed — troubleshooting, Security Groups, backup setup, Rescue Mode recovery, migration planning. Priority and Emergency Support available for urgent situations.
Monitoring, Linux maintenance, security updates, health checks, backup checks, priority email and phone support.
Planning new Scaleway infrastructure?
We evaluate Instance vs Elastic Metal, CPU/RAM/storage, Block Storage, location, distribution, control panel, web stack and backup strategy before you deploy — independent of Scaleway, so there’s no reason to recommend more than you need.
More than 22 years of practical experience with Linux servers, hosting infrastructure, websites, databases, email systems, backups and production environments — across multiple providers, not tied to one vendor.
Your server. Your provider. Our Linux expertise.
Need help with your Scaleway server?
Tell us what you’re running and what’s happening — we’ll take it from there.