One-time help on an unmanaged VPS. No plan required.
Disk full, a site down, SSH locked, mail queued, PHP broken after an update. The VPS stays in your provider account. You revoke access when the fault is fixed.
Your server. Your provider. Our Linux expertise.
Support is the incident. Management is the month after.
This page is for a VPS you normally run yourself, or a provider that stopped at the hypervisor. We fix the problem and hand it back. If you want it watched afterwards, that is a separate plan, from €79/month, and you do not have to take it.
What an unmanaged VPS ticket usually is
SSH refused, the site 502, the provider console as the only way in. We use the rescue system if the normal boot will not come up.
Disk at 100%, PHP-FPM exhausted, MariaDB the process that ate the RAM. The fix is the cause, not a reboot that buys an hour.
A queue, a certificate that did not renew, a DNS record pointed at the old IP. Website up is not the same as mail accepted.
€55 an hour. The level is agreed first.
€55/hour, minimum 1 hour, then 30-minute steps. Priority €75 during business hours. Emergency €95, out of hours €125, both subject to availability.
Hetzner, OVHcloud, Netcup, Contabo, IONOS, Scaleway, DigitalOcean, Vultr, or another box with SSH and a console. No transfer.
Do not send the root password in the first message. Say what is down and which provider. Access comes after the scope is clear.
Your server. Your provider. Our Linux expertise.
VPS stuck, and the provider says it is unmanaged?
Tell us the provider and the symptom. We reply with the approach before any work starts.