Clear pricing for one-time support, emergencies and ongoing server management.
DirektSupport provides independent Linux server administration without requiring you to move your infrastructure or change hosting providers. You keep your server and provider account — we provide the technical expertise when you need it.
All prices excluding VAT where applicable
Pay per intervention, no contract needed
Billed hourly, based on how urgent the request is. No monthly commitment required.
Normal technical requests handled during regular business hours.
- Linux troubleshooting
- NGINX, Apache, PHP-FPM
- MySQL, MariaDB, Redis
- DNS & SSL
- Email server problems
- HestiaCP, DirectAdmin, cPanel
- WordPress server issues
Minimum charge 1 hour · billed in 30-minute increments after
Important issues handled with priority during business hours.
- Production website problems
- Email delivery issues
- Abnormal server load
- Storage problems
- Urgent configuration changes
- Migration-related issues
Subject to administrator availability
For critical incidents affecting production infrastructure.
- Server down
- Website / database unavailable
- Mail server down
- Server hacked
- Critical disk space problems
- Extreme CPU / memory usage
Best-effort basis, subject to availability — no guaranteed 24/7 coverage unless agreed as part of a support plan
Urgent interventions outside normal business hours.
- Evenings
- Weekends
- Public holidays
Subject to administrator availability
Ongoing administration instead of one-off calls
For businesses that prefer continuous Linux administration. Monthly management also means we become familiar with your infrastructure, making future troubleshooting faster and more efficient.
Suitable for smaller Linux servers that need basic ongoing supervision.
- 1 Linux server
- Server monitoring
- Basic service monitoring
- Monthly server health check
- Security updates
- Backup status check
- Email support
Our recommended plan for production servers.
- Everything in Essential
- Operating system maintenance
- Regular service checks
- Backup monitoring
- Configuration assistance
- Performance checks
- Basic security review
- Priority email & phone support
For businesses and web agencies that need more frequent technical assistance.
- Everything in Managed
- Proactive server review
- Performance review
- Security review
- Backup review
- Migration & infrastructure planning
- Higher support priority
- Phone support
Audits, setup, malware removal & migrations
Not sure whether your server is correctly configured?
- OS status & updates
- Disk, memory & load
- Web & database services
- Firewall & SSH
- Backup status
- Obvious security issues
More complex environments may require a custom quotation
Configure a new VPS or dedicated server before it enters production.
- OS updates & hostname
- SSH & firewall hardening
- Web server, PHP, database
- Redis & SSL
- Control panel
- Backup configuration
Final price depends on the required server stack
For compromised WordPress websites and hosting environments.
- Malware investigation
- Infected file cleanup
- Malicious user investigation
- Integrity checks
- Plugin & theme review
- Security recommendations
Heavily compromised environments may require a custom quotation
Migrations vary significantly in complexity — we review before quoting.
- Websites & storage
- Databases & email accounts
- DNS & control panels
- Custom configurations
- Expected downtime
Fixed-price quotation provided before the migration begins, whenever possible
Independent advice, no obligation to buy
Independent technical consulting for VPS/dedicated selection, hosting provider selection, server sizing, infrastructure architecture, migrations, security, performance, backup strategy, Cloudflare, DNS, email infrastructure, MySQL/MariaDB, NGINX/Apache.
You are not required to purchase infrastructure from DirektSupport — our consulting is independent, so recommendations can be based on what is technically appropriate for your project.
One-time support can be requested without a subscription. Monthly server management is available when you prefer continuous technical assistance and proactive maintenance. You can start with a single intervention and move to ongoing management later if it makes sense for your infrastructure.
Phone support is primarily available to customers with an active monthly server management plan. For new requests and one-time interventions, we prefer email as the first point of contact — it lets us receive error messages, IPs, logs and configuration details in writing, reducing unnecessary troubleshooting time.
Not sure which option fits your server?
Tell us what you’re running and what you need — we’ll suggest the right level of support.