Client’s site goes down at 2am. Who do they call?
A backup line for infrastructure emergencies, without your agency building 24/7 on-call capacity from scratch.
Most agencies aren’t understaffed. They just aren’t a hosting company.
Building genuine 24/7 emergency capacity means a rotation, real Linux depth, and someone awake at 3am who can tell a firewall mistake from a hacked server. For most agencies, that’s not worth building for the handful of times a year it’s actually needed.
You don’t need to become a hosting company. You need someone to call when infrastructure breaks.
You stay the face. We do the diagnosis.
Your client calls you, you relay it to us — or we work directly with the account if that’s what you’d prefer that day. Either way, you decide who your client actually talks to.
A plain-language summary of what happened and what was fixed — written so you can forward it as-is or rewrite it in your own voice.
No fake 24/7 promise
Emergency work is handled on a best-effort basis, subject to administrator availability — not a guaranteed SLA unless that’s been separately agreed. We’d rather tell you that plainly than sell a 24/7 promise we can’t always keep.
Emergency Support — critical production incidents for your clients.
Out-of-Hours — evenings, weekends, holidays.
No retainer required to have this available when you need it. Full agency pricing →