Linux server and hosting infrastructure support for web agencies, behind the scenes.
For agencies, developers, designers and digital teams that manage client websites but don’t want to maintain a full-time Linux administrator internally.
You remain the primary relationship with your customer.
When infrastructure moves outside normal scope
Great at development, WordPress, design, SEO, e-commerce and client management — but a customer can suddenly report something that isn’t a website problem anymore:
Instead of hiring for occasional infrastructure problems, use DirektSupport when specialist Linux help is actually needed.
We work primarily with you, not your customer
Our role is technical. You keep customer communication, project management, billing, and the commercial relationship — we handle the agreed technical work behind the scenes.
If your agency already provides hosting, we don’t need to replace that — we help you operate the infrastructure you already use. Servers, provider accounts and customer relationships stay yours.
Linux, control panels & the stack underneath
Ubuntu, Debian, AlmaLinux, Rocky Linux, legacy CentOS. Service troubleshooting, OS maintenance, firewall, SSH, software installation, recovery, security — as-needed or ongoing.
HestiaCP, DirectAdmin, cPanel & WHM, VestaCP — plus the Linux services underneath: NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis, Exim, Dovecot, DNS, SSL.
A specialist your developers can escalate to
When a WordPress problem can’t be solved from wp-admin — 500/502/504 errors, database failures, PHP problems, server high load, Redis config, filesystem permissions, SSL, malware, server-side performance. WooCommerce adds memory, CPU, disk I/O and cron demands on top.
Website moves, or the whole hosting environment
Multiple sites, large WordPress installs, databases, email, DNS, SSL, hosting accounts — server-to-server, provider migrations, control panel migrations, DNS cutover, post-migration troubleshooting.
Outgrown current infrastructure? VPS to larger VPS or dedicated, old server to new, HestiaCP/DirectAdmin/cPanel migration, provider-to-provider — we can also help evaluate the replacement before you buy it.
For larger migrations, we review the source infrastructure and agree the work before it begins.
A customer outage doesn’t have to become your outage
You stay the communication point with your customer while we investigate. Subject to administrator availability.
Performance, email, DNS, backups & security
CPU, RAM, swap, I/O, PHP-FPM, MySQL, Redis, traffic, bots — configuration vs application vs genuinely more infrastructure.
Exim, Postfix, Dovecot, SMTP, IMAP, SPF/DKIM/DMARC, PTR, mail queues — the mail server and the DNS around it.
Nameservers, A/AAAA/MX/SPF/DKIM/DMARC, Cloudflare proxy and SSL — coordinated carefully during migrations.
Server, website, database, remote and offsite backups, retention, restoration — plus a review of whether your existing strategy is actually adequate.
Firewall review, SSH security, Fail2Ban, security updates, exposed services, malware investigation, compromised account investigation, hardening. If one client site is compromised, we help determine whether it’s limited to that site or affects the wider server.
Malicious redirects, spam pages, infected PHP, unknown admin accounts, security warnings — we investigate WordPress and the Linux server together. If it extends beyond one install, it becomes a broader infrastructure security incident.
Preparing infrastructure for a new group of client sites
Linux installation review, SSH, firewall, HestiaCP or DirectAdmin, NGINX/Apache, PHP, MariaDB, Redis, email, DNS, SSL, backups — built around your agency’s actual requirements, not an unnecessarily complex generic config.
Not every agency needs its own servers — but some do
- Shared hosting or VPS?
- VPS or dedicated server?
- Which hosting provider?
- How much RAM, how much storage?
- HestiaCP or DirectAdmin?
- Where should backups be stored?
- Should email stay on the same server?
- When should workloads be separated?
Independent from any hosting provider — the recommendation never depends on selling you a particular server.
One provider, or several — not a problem
Useful when client servers were acquired over time, projects have different requirements, infrastructure is being consolidated, or one provider is being replaced gradually. No need to move everything to a single vendor before we can help.
Only pay when you need Linux expertise
Standard — troubleshooting, administration, WordPress infrastructure, DNS, email, backup, migration. 30-min increments after the first hour.
Priority — priority handling during business hours, subject to availability.
Emergency — critical production incidents for your clients.
Out-of-Hours Emergency — evenings, weekends, holidays.
No ongoing contract required — request DirektSupport only when a problem needs it. Full pricing →
For agencies running their own servers, monthly management — monitoring, OS maintenance, security updates, backup checks, health checks, configuration assistance, performance review, priority support — can be more efficient than requesting help only during incidents.
Occasional Linux specialist, escalation point for hard technical problems, migration partner, emergency infrastructure support, ongoing server administrator, or a behind-the-scenes resource — you decide what stays inside your agency and what gets escalated.
Confidentiality, and no customer poaching
Customer infrastructure, hosting architecture, commercial relationships, credentials and unpublished projects encountered during the engagement are treated as confidential. A separate NDA or customer-specific agreement can also be used where required.
The purpose of a white-label engagement is to support your technical delivery — not to replace you. We don’t use access gained through an agency engagement to market DirektSupport directly to your customers. Any direct customer communication and its boundaries are agreed with you in advance.
Some agencies keep all communication internal. Others prefer DirektSupport involved directly in a technical discussion with the customer — both are possible, and direct communication is only used when explicitly agreed.
Your agency decides what’s provided — SSH, control panel, WordPress, DNS, Cloudflare, provider account. Temporary and revocable access is preferred; for one-time work, access can be removed once it’s done.
DirektSupport is an EU-based independent Linux administration service. We work remotely with web agencies, WordPress developers, designers, freelancers, marketing agencies, hosting businesses and software teams across Europe — infrastructure work is handled through written technical communication and secure administrative access.
Established and continuously operational since 2004, combining Linux administration with practical web hosting, WordPress, databases, email, DNS, backups and production infrastructure. For a web agency, the value is straightforward:
You keep the client relationship and the web project — we provide the Linux expertise when the infrastructure becomes the problem.
Need a Linux specialist behind your agency?
Tell us about your infrastructure and how you’d like to work together — occasional, ongoing, or somewhere in between.